Sidenote: I now know the extreme pleasure and positive impact that having one of your colleagues making coffee for the office makes on your day, or even week. It's all about simple things... not just in the working world, but it certainly helps keep the Monday blahs at bay.
On to something else...
I have now tried 3-4 times (unsuccessfully) to write a blog post on
emails. I think they were all unsuccessful because I was overwhelmed by all I had to say (and maybe my writing got interrupted by emails). However, I'm going to now forget about those posts and just try a new one on the same topic. I don't know exactly how I'm going to approach the topic, so bear with me as I try to put it on the screen.
Maybe I'll start by telling you why I want to talk about emails.
Why emails?
- I would venture to say they are the primary form of communication in the working world.
- Perhaps they are the primary form of communication everywhere.
- Last week I sent 132 emails in total. Emails are always on the brain - being sent, received, popping up while working on other stuff, etc.
- My main reason for writing about emails: I believe they're the primary form of communication, but not perhaps the most efficient form.
If I haven't said this before, I'll tell you now that I'm an introvert.
**EDIT: Got sidetracked... no wonder this post has taken a month to write. Anyway, as I was saying... I'm an introvert, and I don't really like talking on the phone. I don't mean I don't like talking to my girlfriend, friends, or family, but colleagues or strangers? I hate it. I'd rather talk to those people in person than on the phone. There's something about the phone for me... it gives me anxiety. It's not just a casual act for me. Anyway, moving on... I dislike the phone, and you can't always meet in person, so I
love emails. With emails, I can take my time to think about what it is I want to say, and then figure out the most efficient and concise way of communicating that in written words. It's a lovely form of communication, and I use it a lot, but the reason I want to talk about it isn't because I love email...
...it's because I think it may be flawed.
Or maybe that's not the right way of putting it. It's just that not everybody loves email as much as I do.
Or maybe that's still not the right way to put it... it's that it's maybe not the best way of getting in touch... yeah, that's it.
By the way - I recognize that it's ironic that I mentioned I love to find the most efficient and concise way of communicating with written words and yet I just wrote "Or maybe" twice in the past paragraph. However, this is a stream of consciousness-style blog post. Like I said, bear with me...
Continuing on...
My boss, for example... or your boss, it doesn't matter... busy people get lots of emails. On the "busy people" scale, I would rate myself as a "medium-low". I'm just starting out in my career, but I'm not in an entry-level position. I'd say I get about a quarter of the emails my boss gets... but that's just a blind assumption.
Anyway... my boss/your boss. She/he gets tonnes of emails... maybe 100/day. Here are some things I can say about this boss:
- She/he probably doesn't read every single email that comes in.
- She/he may read an email from me, but not see the need to reply.
- She/he may see the need to reply, but forget - because there's more important stuff to do, or because another email came in and distracted her/him, or the classic - "I'll get to that later", but never does. Not because of bad intentions, but just because she/he gets swamped with other work.
Lastly, and this is something that didn't occur to me until recently:
- Your emails are not emails that she/he looks out for.
I don't
look out for emails. I get emails, and either reply to them right away, reply to them later, or don't reply at all. I didn't realize until somebody said to me recently "I'll have to remember to
look out for your emails" that people have emails they look out for and emails that don't really catch their eye.
But imagine if you got 100 emails a day. Or if that doesn't seem like that much to you, then imagine... I don't know... 500 emails a day. If every day you got 500 emails, I'm guessing you'd have to strategize a bit on what to respond to, what's important, what can wait, what can't, etc.
Now, I don't really like the idea that my boss
doesn't look out for my emails, and maybe that's not true, but I guess I'm still relatively new here (on month 10, I think), so I'm maybe not on his or everyone else's radar. That doesn't have to do with me personally, just the fact that I'm still working to make my presence known.
But anyway, that's not the point. So let's say I send my boss an important email, and for a variety of reasons I don't hear back. Maybe I send him an email again 1-7 days later (depending on importance/urgency) and I still don't hear back.
What do I do then? Do I send a 3rd email?
NO.
I better pick up the phone and speak to him.
Or better yet, I don't send the 2nd email. If I don't hear back after the 1st email, I call right away.
Or better still - I
never send an email. I just call right away.
Now of course this very much depends on urgency, importance, time-sensitivity, content, etc., but I'm learning (at least with my boss) that the phone is the way to go. If you can chat with him instantly, he'll tell you what you need to know. I've been putting this discovery to practice, and it's made an amazing difference! I should've put it to work months ago, but you've gotta build up the confidence, right? It takes time, but the developments are wonderful as they happen.
(Oh by the way - I should mention that my boss isn't in my building. Otherwise obviously speaking in person would be ideal.)
Anyway, I think I've said all I wanted to say. Working is such an amazing and great learning experience. I'm loving every minute!
P.S. Check out "
Millennials & the Workplace": a post I wrote on my other blog (
Sugar & Gravy) about multi-generational workplaces and the changing expectations of Gen Y.